Merrell A. Milano is a senior associate at Bentz Whaley Flessner specializing in fundraising operations and systems. Merrell helps a wide variety of clients streamline systems and processes with a focus on contributing to the overall success of the fundraising operation.
With a commitment to best practices and data-driven solutions, Merrell has successfully developed strategies for improving system integration and tailoring business processes that ensure productive outcomes. Merrell partners with organizations to identify solutions that meet the unique needs of each organization.
Prior to joining the firm, Merrell worked at Southern Methodist University for several years in development and advancement services. During her time at SMU, Merrell served as the business process analyst for their post-conversion CRM upgrade, providing project management, training, gap analysis, issue tracking, and user acceptance testing.